Terms & Conditions

 
 

Terms & Conditions




TERMS


Every item we make is handcrafted to order. Delivery will be determined based on: your location, inventory, tour schedule, preorders, if the product is custom and rarity. Orders can take up to 3-4 weeks from the order date to arrive (See items descriptions for details). You will receive an email when your item is shipped along with tracking number. You may contact us at anytime on the status of your order at customerservice.mdc@gmail.com

Your order will be crafted by hand from one of the members of Midnight Dreams Collective in Queens, NY.

Remember to include your apartment # if you have one in order for the item to be delivered. Midnight Dreams Collective is not responsible for any order where the address isn't completed & filled out on the form. Contact within 24 hours to update your shipping address if you forgot to include your apartment number.

Purchase for Personal Use Only

By placing your order, you hereby certify that you are purchasing products for personal use ONLY and not for resale. We reserve the right to refuse orders for any reason without explanation.

RETURNS

All items are handcrafted and made to order, therefore, all sales are final. No refunds or returns. Online purchases made through the site are valid for exchange. Exchanges ONLY apply if the wrong item/size is delivered to the customer. Exchanges are available up to 14 days after delivery date. Exchanged items must be unwashed, unworn, and undamaged, with all tags attached. We reserve the right to refuse the exchange if the above requirements aren’t met. Please take notice to size and color options when choosing your product. Please make sure that the product is correct before ordering.

Step 1. Email customerservice.mdc@gmail.com with the invoice #, a reason for the exchange, and a photo if applicable.

Step 2. We will provide you our return address after processing/validating the exchange request.

Step 3. Send product back to our facility along with a copy of the invoice. We recommend using a carrier that provides tracking.

Step 4. We will exchange the defective product and provide an email with a tracking number to your replacement.

Please note: Midnight Dreams Collective is not responsible for any shipping costs of products that need to be shipped for exchanges or for items that need to be shipped again due to customer's failure of retrieval of mail. Our company is not responsible for the reshipment of items in the case of address was entered incorrectly on the order form. Customers are required to pay shipping costs of any item that is returned to warehouse which needs to be sent again. 

Midnight Dreams Collective is not responsible for packages that are lost via in transit by mail or lost/stolen on the customers premises.


Privacy 

Midnight Dreams Collective respects our customers information as private and confidential. We will never share any form of information with any outside affliliations or individuals. Your information is secured and encrypted with the Secure Socket Layer Software. Squarespace is also certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Squarespace. 


Secure Processing 

Midnight Dreams Collective, which is powered by squarespace.com, uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the Internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the Internet. 



Follow/Subscribe @md.collective on Instagram, @MD_Collective on Twitter, & our Email list for exclusive deals, latest releases, & events.

Subscribe to our Email list for exclusive deals, latest releases, & events.